For families
Choose your children and tap On My Way before leaving. Once safely stopped at school, tap Check In. Follow the live progress, and keep your pickup pass ready if staff asks for it.
- Never use your device while driving.
- If GPS fails, ask staff for manual check-in.
- Your trip is not continuously tracked.
For pickup staff
Check the person’s identity and current authorization before selecting Verify & Request Release. Complete the pickup only after the student is with that verified person.
- Use a reason for every manual override.
- Resolve flagged issues with your office.
- If disconnected, no release request has been sent.
For teachers
Keep Your Class open during dismissal. Verified requests arrive automatically. Press Send Student when the child is ready to leave your classroom.
- Only your assigned classes are shown.
- Blocked pickups require office review.
- Enable optional notifications if useful.
When the connection is interrupted
DismissLane keeps the last screen visible and clearly labels the interruption. Dismissal actions pause. Staff can consult an explicitly saved, restricted roster for reference, but that snapshot may be out of date and cannot authorize release. Follow your school’s approved in-person fallback procedure.
When a guardian’s permissions need to change
Contact the school office. School administrators manage each student / guardian relationship separately, including pickup authorization, access to the child’s record, notification preferences, and emergency-contact status.
Need help with your account?
Use the email address your school invited. Check your inbox and spam folder for an 8-digit sign-in code. Codes expire after 10 minutes. Never share sign-in codes with staff or other family members.